Amazon US announced today a new process for responding to chargebacks (the cardholder-initiated reversal of a credit-card transaction when, for example, the order was placed fraudulently or the product was not received).

The Amazon UK team issued a warning yesterday that online retailers selling on its platform in the UK may receive fraudulent A-Z claim notifications.

Amazon announced yesterday that its retail diamond sales grew over 100% in the first quarter of 2008, following a so-so quarter by Blue Nile and a strong indicator that Amazon is gaining significant share in this category. Valuable to read to get an update on the top sellers:

Via SeekingAlpha comes news that Amazon has launched TextBuyIt, a new SMS shopping service that enables consumers to purchase from the extensive Amazon catalog via a mobile device. Simply SMS a UPC or ISBN number to Amazon (SMS number 262966) and receive the first two items (if Amazon offers it).
I queried for a book with [...]

Take advantage of an opportunity to tell Amazon what you think about selling on this channel with a focus on the process and tools rather then let’s say what categories should be open, or that Amazon should launch a marketplace in Australia (which they should). The below questionnaire collects some basic profile data and you [...]

Important announcement from Amazon for online retailers new to this marketplace or interested in sharing in some of that phenomenal growth. The Amazon Alliance team has changed its email address from alliance@amazon.com to seller-performance@amazon.com - which is a welcome change.

Amazon has introduced a new simpler means to load products to Amazon that already exist in Amazon’s catalog using its ASIN IDs or UPCs. The Listing Loader is essentially a Microsoft Excel spreadsheet on steroids that helps you not only validate your Amazon data but also load it to Amazon with the push of a [...]

Amazon announced today that it would update its order numbering to accommodate increasing sales volume (I believe this excludes Amazon Seller Central and is therefore mostly applicable to media sellers):

Today Amazon announced that it has added phone support to its Technical Support feature for Seller Central merchants. Simply click at the bottom of any page on “Get technical support”, pick the area of interest (let’s say “General Policies …”) and then select at the bottom of the page “By Phone”. A pop-up invites you [...]

Amazon has launched new training videos on shipping at Amazon that provide good information on the various options and how to best take advantage of them. We at ChannelAdvisor get a lot of questions from our customers on this piece so I highly recommend reviewing them (if nothing else then a simple refresher).