Ina at AuctionBytes has highlighted a seller thread on account suspensions that shows that you can’t let your eyes off the ball when selling on Amazon. Yes, that’s not news to you if you’re an established online retailer but there are a lot of micro sellers in particular in the media category that get their start on Amazon. I’ll spare you the ugly details around refunds, negative feedback, “bad” customers and competition and just call out my favorite post:

On the river, it’s ALL about customer service. Don’t kid yourself otherwise. And that means if you price a $22 set at $2, you grit your teeth and ship it anyway. We’ve all done it. It’s all about making the customer happy NO MATTER WHAT. If you can’t do that, you best look elsewhere to sell.

Related posts:

1. Amazon introduces easy seller phone support Today Amazon announced that it has added phone support to its Technical Support feature for Seller Central merchants. Simply click at the bottom of any...
2. Amazon vs. eBay Now that Q4 is here the inevitable comparisons between the US eCommerce powerhouses Amazon and eBay are naturally intensifying. Here are three recent articles that...
3. Amazon.com re-opens Toy category Amazon announced Monday that it has re-opened its toy category in the US which was restricted ("gated") in September 2007 to pre-approved sellers only. If...